VetVan Mobile Veterinary Clinic Bookings

VetVan Mobile Veterinary Clinic Booking Procedure

The day phone is switched on at 8am each weekday morning. Phone calls are answered immediately unless Andrew is with a client or on another call. Most messages are returned within 1 hour.

Tuesday and Friday are surgical days and missed phone calls are usually answered within 4 hours. On these days the time available for routine calls is limited.

When an appointment is made, a time frame for arrival of one hour is given. If Andrew is unexpectedly delayed he will call and let you know. To book a consultation at your preferred time, it is recommended to call as early as possible.

Business Hours
Monday to Friday 8.00am to 5.00pm
Saturday morning by prior appointment
When does my pet need urgent care?

If you’re worried about your pet and it is outside of business hours, please call:

  • Brisbane Veterinary Specialist Centre (Albany Creek) on 3264 9400
  • The Pet ER (Stafford Heights) on 3359 5333
  • University of Queensland (St Lucia) on 3365 2110

In helping to determine if urgent care is required, Andrew recommends using caution (being risk adverse) and commonsense (apply the same principles to your pet that you would apply to yourself). It is recommended to seek vet hospital care immediately in these situations:

  • Unconsciousness or won’t wake up
  • Male cats straining or unable to urinate
  • Trouble breathing, excessive panting, change in breathing pattern
  • Tick paralysis e.g. wobbly legs, laboured breathing
  • Ingestion or suspected swallowing of antifreeze, rat poison, human medications or harmful chemicals
  • Trauma from a fall or being struck by a car
  • Seizures
  • Collapses
  • Swollen abdomen that is hard to the touch
  • Has gone more than 3-4 hours between delivering puppies or kittens

Please note that due to logistical issues (i.e. unable to be at two places at once); VetVan is unable to provide an ambulance service.


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